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1EdTech Digital Certification
VALIDATED BADGE
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Issued by ASSOLAVORO
Protecting, assisting and representing private employment services is our #work. Assolavoro is member of @WECglobal and @WECeurope
Issuance Date
06/12/2023
Expiration date
Never
Badge code
292044
Date of the event:
from 19/10/2023 to 07/11/2023
Duration:
7 h
Description:
Ottiene questo badge chi ha frequentato il corso "Potenziare l'energia relazionale" dei giorni 19 ottobre e 7 novembre 2023 (h. 9:15 - 12:45).
Badge issuance criteria:
Other info:
Docente: Tiziano Botteri
Durata: 7h
Target: professional che, per le loro skill tecnico-specialistiche, devono affrontare situazioni delicate interne ed esterne con interlocutori esigenti e complessi (manager, clienti, colleghi)
Obiettivi/temi: rinforzare la propria capacità di self management utilizzando in modo focalizzato le risorse individuali a disposizione (capacità relazionali, approccio anticipatorio, razionalizzazione situazionale, ristrutturazione delle emozioni e dello stress)
Contenuti principali
- Analisi dell’attività di Prework
- L’impiego della risorsa ‘energetica’: sforzo e circolo di influenza
- L’affinamento della capacità relazionale: argomentazione, convinzione, persuasione, gestione di obiezioni e critiche
- Il rapporto con l’interlocutore (cliente esterno o interno): razionalizzazione dei copioni relazionali, l’approccio anticipatorio, complessità
- Il riflesso sullo stato emotivo e il rapporto con lo stress: differenza tra eu-stress e di-stress
- Di-stress negativo e ‘care’ personale: lucidità di ruolo e ricarica individuale
- Action Plan
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