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Italiano
Expired
Revoked
Giordana Desogus
earned the Competence Badge
DIGITAL FOUNDATION SKILLS: DIGITAL CUSTOMER
Issued by 24 Ore Business School
Giordana Desogus
1EdTech Digital Certification
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Issued by 24 Ore Business School
Dal 1993, offriamo formazione a neolaureati, manager e professionisti, aiutandoli a definire e realizzare il loro percorso professionale. Siamo la prima scuola italiana a offrire corsi specifici per diverse industrie, con opzioni in aula, online e miste.
Issuance Date
07/11/2023
Expiration date
Never
Badge code
172747
Date of the event:
from 15/06/2023 to 26/10/2023
Duration:
2 h
Description:
CDB.2.6 - Gestire l’identità digitale
Competences:
Gestire l’identità digitale
Knowledge :
"Questo intervento formativo mira a sensibilizzare l'intera popolazione aziendale sull'importanza di mettere al centro dell'attenzione l'utente, che sia un cliente esterno o interno. Si concentra principalmente su due aspetti chiave: la vendita digitale e la comunicazione digitale con il cliente. "
Skills:
Le competenze necessarie includono la capacità di interagire efficacemente con i clienti, sviluppare servizi e soluzioni aderenti alle esigenze dei clienti e creare comunicazioni coerenti ed efficienti. Questi aspetti sono essenziali per garantire una relazione positiva e redditizia con la clientela.
Evaluation criteria:
Svolgimento di un test di valutazione costituito da domande a risposta multipla afferenti a tutti i temi affrontati durante il percorso formativo. Il test finale, diverso per ogni partecipante perché basato su un numero di domande pescate randomicamente da un database più ampio, prevedeva il superamento solo al raggiungimento del 100% delle risposte corrette.
Other info:
"Settore economico professionale dell’Atlante del Lavoro e delle Qualificazioni (SEP): Servizi digitali Processo dell’Atlante del Lavoro: Sviluppo e gestione di prodotti e servizi digitali Apprendimenti conseguiti in base allo standard di apprendimento definito dal Modello Europeo DigComp 2.1 Area competenza/dimensione 1 all. A e B Comunicazione, Collaborazione Competenza/dimensione 2 All. A e B 2.6 Gestire l'identità digitale"
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