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1EdTech Digital Certification
VALIDATED BADGE
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Issued by BeGear S.r.l.
BeGear S.r.l. è una società di consulenza, formazione e sviluppo nel settore IT, accreditata alla Regione Campania e iscritte nell’elenco delle Agenzie per il lavoro sezione IV e V.
Issuance Date
26/10/2023
Expiration date
Never
Badge code
134890
Date of the event:
from 25/09/2023 to 03/10/2023
Duration:
15 h
Description:
RA.24.04.09.2 - RA2: Definire il sistema di accoglienza ed assistenza tecnica al cliente, sviluppando, a supporto delle procedure di assistenza, un sistema di informazioni standardizzato
Competences:
Gestione delle relazioni con il cliente e fornitori attraverso il CRM
Knowledge :
Monitorare la soddisfazione dei clienti/utenti per predisporre eventuali aggiustamenti e/o modifiche • Interagire con clienti/partner/fornitori nel rispetto dei processi aziendali interni • Rilevare e soddisfare le esigenze del cliente/partner/fornitore in accordo con la politica dell'organizzazione • Predisporre ed utilizzare strumenti di crm per il post-vendita (help center, customer care o customer service)
Evaluation criteria:
Al termine di ogni percorso formativo, le competenze acquisite saranno valutate attraverso la somministrazione di un test finale da parte del docente, per verificare il grado di apprendimento raggiunto di ogni singolo partecipante grazie all’attività didattica.
Other info:
Obiettivi e risultati attesi: RA2: Definire il sistema di accoglienza ed assistenza tecnica al cliente, sviluppando, a supporto delle procedure di assistenza, un sistema di informazioni standardizzato
What does "Blockchain Verified Badge" mean?
CBOX digital badges ensure the authenticity and incontestability of the statements they contain thanks to blockchain technology: a computer system consisting of communication protocols and network infrastructure that allows recording any type of information in a decentralized, transparent, secure, and immutable way, proof against any tampering or corruption. Every time a badge's page is opened, a real-time verification is performed by comparing the displayed data with the data stored on the blockchain.
How is the information verified?
At the time of issuance, all the information contained in a badge is notarized on the blockchain: this means that a unique and incontrovertible "digital fingerprint", called a hash-code, is recorded. Starting from the same set of data, the generated hash-code is always the same. Even modifying just one bit of such data results in a completely different hash-code. The cryptographic process that allows verifying that data has not been tampered with consists of generating its hash-code and comparing it with the hash-code originally saved on the blockchain. The match between the two codes is the incontestable and unequivocal proof that the information contained in the certification has not been altered after issuance.
Firma Gmail
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- Download the image of your credential by clicking the button below.
- Open Gmail Settings and scroll down to the Signature section.
- Click the image icon and upload your credential. Resize it if necessary.
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- Click Save to confirm.
Done! Your signature now includes your new achievement.